Give your team a useful callback
A customer reports a leak while your technicians are on a job. Sawy can collect their name, phone number, address and description of the problem. The enquiry appears in Leads with the original conversation so your team can decide what happens next.
Start with the Home services preset. Enter your service area, opening hours, rates and escalation contact. Use the knowledge base for questions you want answered consistently, including how estimates work and which jobs you accept.
Review urgency before committing a technician
Urgent enquiries are highlighted for follow-up. You can change priority, add notes, mark progress and set a callback time. A configured phone agent can transfer to your escalation number when transfer rules match and the provider supports the call.
Sawy does not dispatch technicians, inspect a live roster or promise an arrival time. Your team confirms availability and communicates the commitment. It is not an emergency response service.
Track the work you agree to schedule
Create an appointment from a lead, choose its duration and manage changes in the business timezone. Local overlap checks help prevent conflicting confirmed appointments for the same agent. Connect Cal.com to submit reviewed requests and reconcile provider bookings.
You can create a customer deposit link through your connected Stripe account. Customer enquiries, scheduled visits and payment status remain visible in their respective dashboard pages. ServiceTitan, Jobber and other field-service systems are not native integrations in this release.