Keep enquiries moving while you work
A client wants a haircut price while you are with another customer. Sawy answers from the services and prices you enter, collects their contact details and records their preferred appointment time. Your team reviews the request before confirming availability.
Choose the Salon preset when creating an agent. Add your treatment list, opening hours, timezone and cancellation policy. Review imported website text before applying it. The agent uses this configuration and your question-and-answer knowledge entries.
From an enquiry to a confirmed visit
Open Leads to review the customer, source conversation and request. Add notes, set a follow-up time and create an appointment. In Appointments, choose a date and duration, confirm the visit, reschedule it or cancel while keeping its history. Connected Cal.com bookings are confirmed only after the provider accepts them.
If you require a deposit, connect your Stripe account and create a payment link in Deposits. Share it with the customer and check the payment status. Card details are entered on Stripe's checkout, outside the conversation.
Reach customers through your channels
Enable website chat and add its iframe to your site. Phone and SMS require configured phone service; incoming email requires a configured receiving domain. Email replies are sent by your team from the inbox. Provider setup and a real test are required before directing customers to any channel.
Sawy does not connect to salon point-of-sale systems or assign chairs and stylists automatically. Keep those schedules in your existing system and have your team check them before confirming a request.