Privacy Policy

1. Introduction

Sawy ("we," "us," or "our") operates the website at getsawy.com and the Sawy platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide

• Waitlist signup: email address, and optionally your name, company, and industry.
• Contact forms: name, email, and message content.
• Account information: name, email, business details, service settings, and billing account references.
• Customer communications: information that a business or its customers provide through calls, messages, website chat, email, and appointment requests. This may include contact details, recordings, transcripts, and conversation summaries when those features are enabled.

Information collected automatically

• Technical data: request logs, IP address, browser information, and device information needed to operate and protect the service.
• Cookies: we use essential cookies to keep accounts signed in and support site functionality. You can control cookies through your browser settings.

3. How We Use Your Information

• To process waitlist and account signups.
• To provide the receptionist, communications, booking, billing, and connected integrations you enable.
• To send product updates and launch notifications.
• To respond to your inquiries and support requests.
• To improve our website and services.
• To comply with legal obligations.

We do not sell your personal information to third parties.

4. Data Sharing and Disclosure

We may share your information with:

• Service providers: trusted third-party services that help us operate the platform, including hosting, AI processing, phone and voice services, email delivery, and payments.
• Legal requirements: when required by law, court order, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Data Security

We use HTTPS for the public site and access controls for customer accounts. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at asad@ztabs.co.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at asad@ztabs.co.