After Hours AI Agent Template

The after hours AI agent template is a pre-built Sawy configuration that activates when your business closes for the day. It answers every call that comes in after hours, on weekends, and on holidays — capturing messages, routing genuine emergencies to your on-call staff, booking appointments for the next business day, and ensuring no lead or customer inquiry is lost while you sleep.

40% of business calls happen outside regular hours. Without after-hours coverage, those calls go to voicemail — and 80% of callers who reach voicemail don't leave a message. They call your competitor instead. This template captures every one of those calls.

What This Template Does

The AI switches on automatically when your business hours end and handles every call differently based on urgency, caller type, and intent.

Sample Conversation

AI: "Thank you for calling Summit Plumbing. Our office is currently closed. I can take a message, help you schedule a service appointment, or connect you with our emergency line if you have an urgent plumbing issue. How can I help?"

Caller: "I have a leaking pipe under my kitchen sink."

AI: "I'm sorry to hear that. Is the leak actively flooding your kitchen, or is it a slow drip?"

Caller: "It's a slow drip. It's not an emergency."

AI: "Got it. I'll schedule a service visit for you. Our first available slot tomorrow is 9 a.m. to 11 a.m. Would that work?"

Caller: "That works."

AI: "Great. Can I get your name and address?"

Caller: "Kevin Mitchell, 340 Birch Street."

AI: "You're booked for tomorrow between 9 and 11 a.m. You'll receive a text confirmation. If the situation changes and becomes urgent overnight, call back and say 'emergency' — I'll connect you with our on-call plumber. Have a good night!"

The call is handled, the appointment is booked, and the message is queued for the morning team — all without waking anyone up.

Key Features

Integrations Included

• Google Calendar / Outlook — business hours detection and next-day scheduling
• Slack — emergency notifications and morning call summaries
• Email — overnight briefing digest to your team
• SMS — appointment confirmations and emergency alerts to on-call staff
• CRM (Salesforce, HubSpot, etc.) — lead and message logging
• Zapier / Make — connect to any notification, scheduling, or ticketing tool

Setup in 3 Steps

1. Select the template — Choose Templates → After Hours Agent from your Sawy dashboard. This loads the time-based switching logic, emergency routing, and message capture flows.
2. Customize your settings — Set your business hours and time zone, define what constitutes an emergency for your business, add your on-call contact number, configure FAQs, and set up next-day booking rules.
3. Go live — Set your phone to forward to Sawy after hours (most phone systems support time-based forwarding). Make a test call after hours and verify the greeting, message capture, and emergency routing.

Who It's For

• Any business that closes at night but receives calls around the clock
• Service businesses (plumbing, HVAC, electrical) with emergency on-call needs
• Medical and dental practices handling patient calls outside clinic hours
• Law firms catching potential client inquiries that come in evenings and weekends
• Small businesses that can't afford a 24/7 answering service or night staff

Does it work with my daytime phone setup?

Yes. Most phone systems support time-based call forwarding. Your calls route to your normal staff during business hours and forward to Sawy after hours. Callers dial the same number either way.

How does it decide what's an emergency?

You define your emergency criteria. For a plumber, it might be "flooding" or "burst pipe." For a medical office, it might be "chest pain" or "high fever in a child." The AI matches caller descriptions against your configured triggers.

Will I get a summary of all after-hours calls in the morning?

Yes. Every morning, your team receives an email or Slack message summarizing all overnight calls — who called, why, what action the AI took, and any appointments booked.