Prepare the agent first
Enter your business details, services, hours and FAQs, then test them in the dashboard. Configure the supported phone provider and assign a number to the agent before forwarding your business line.
Verify the caller experience
Make a real test call after provider setup. Check the greeting, answer quality, contact capture, transcript and after-call notification. Test a configured escalation trigger and verify that the call reaches your chosen number. Caller language and voice behavior depend on the configured model and voice provider.
For SMS, test a customer enquiry and the STOP opt-out flow with your provider's approved configuration. Signed provider webhooks and usage checks protect the channel, but a local simulation does not establish real carrier delivery.
Keep the team in control
Review enquiries in Leads and Calls. Appointment times are requests until reviewed and confirmed. Sawy does not dispatch staff, run outbound sales campaigns or guarantee an answer for every carrier or provider failure. Keep your existing fallback routing until your live tests pass.