Collect the request
A conversation can capture the customer's contact details, requested service and preferred time. Sawy records an appointment request for staff review. The conversational reply does not promise a slot that has not been confirmed.
Make the commitment
In Appointments, choose a date, time and duration in the business timezone. Confirmed appointments for the same agent are checked for overlaps. You can edit the details, reschedule or cancel while retaining the record. If another update has changed an appointment, reload before saving again.
Work with Cal.com
Enter the agent's Cal.com API key and event type, then use the Connected calendar controls to send a reviewed request. Provider acceptance is required for confirmation. Pending bookings retain their provider identifier. Reschedule, cancel or refresh connected bookings through those controls.
If the provider result is uncertain, Sawy holds the operation for reconciliation instead of automatically submitting another booking. Refresh the provider status before trying another change.
Team member assignment, recurring appointments and other calendar providers are not part of this release. Check your staff schedule before confirming a time.