Enable receiving
Configure an email provider and receiving domain for the deployment. Enable incoming email on the agent to obtain its inbox address. Send a test enquiry and verify it appears in Email inbox with its sender, subject and message.
Inbound provider events are signature-verified. Duplicate delivery is deduplicated for each destination agent. An email also creates a conversation record and lead for follow-up.
Reply with context
Review the email, write a reply and send it from the inbox. Replies are staff actions. Sawy does not autonomously answer received email or process attachments.
Notifications shows outgoing delivery state. Failed sends are retained for bounded retries; uncertain outcomes beyond the safe retry window require review. Delivery depends on your verified sending domain, receiving setup and notification worker.
Use a test sender first and confirm the reply arrives in the recipient's mailbox before advertising the address to customers.