Deposit links are not available in the current Sawy release. Sawy does not create payment links, take payments or track whether a customer has paid a deposit. If you need deposits today, use your payment provider's own tools, such as Stripe Payment Links or invoices, and keep the payment step outside the AI conversation.
What Sawy does and does not do with payments
| Task | In Sawy today |
|---|---|
| Answer "do you take a deposit?" from your policy | Yes, if you add the policy to your business info or FAQs |
| Record the booking request that needs a deposit | Yes, as an appointment request and lead for staff review |
| Create a deposit or payment link | No |
| Take card details by phone, chat or email | No, and the agent should never be asked to |
| Show whether a customer has paid | No; check your payment provider |
How to take deposits in the meantime
A simple process that works alongside Sawy:
- Put your deposit policy in the agent's business info. For example: "New colour appointments need a $50 deposit. The salon sends a secure payment link after confirming your time. We never take card numbers over the phone."
- Let the agent collect the request. It records the service, preferred time and contact details, and tells the customer the business will confirm.
- Staff confirm the time and send the payment link from your own payment provider. With Stripe, a Payment Link is a Stripe-hosted payment page you create in the Stripe Dashboard without code and share by URL. Stripe also offers invoices when you want to bill one specific customer.
- Check payment in your provider's dashboard before treating the appointment as secured, then add a note to the lead or appointment in Sawy.
Example (illustrative)
Customer (website chat): Do I need to pay anything to book a balayage?
Sawy: Yes. Balayage appointments need a $50 deposit. I can take your booking request now, and the salon will confirm your time and send a secure payment link. We never take card details in chat or over the phone.
The staff member who confirms the time sends the link from the salon's own payment account and records "deposit paid" in the appointment notes once the provider shows the payment.
Keep card details out of conversations
Never ask customers to read out or type card numbers in a call, chat or email handled by Sawy. Transcripts are stored in your dashboard, and they are not a place for payment data. Use a hosted payment page from your payment provider instead.
Related
- Appointment request handling: how requests become confirmed appointments.
- Getting started: set up an agent and test a full enquiry.
- Pricing: current plans.